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Holiday Orders Advice & Deadlines

Greetings holiday shoppers! As we begin to serve the rising tide of holiday orders, please remember to get yours in as early as possible to avoid disappointing delays due to adverse weather or stock shortages.

We will be processing holiday orders for shipment as quickly as possible, on a first-come, first-served basis through December. We cannot promise an exact shipping day but you may request one with a note in your order and we'll do our best to accommodate.

General Holiday Shipping Notes

  • Frozen goods normally ship by 1- to 3-day express ground service, or occasionally 2-day air, depending upon delivery location. You may also upgrade to overnight service Monday -Thursday before 10 a.m. Pacific time.
  • Non-perishable goods normally ship by regular ground service, or you can upgrade to 2-day or overnight service. By the second week of December, ground service can take as long as 7-10 business days.

Thanksgiving (Thursday, November 27) Deadlines

Frozen Goods

  • To ensure delivery before Thanksgiving Day, place your order before 10 a.m. Pacific Time on Wednesday, Nov. 19.
  • If you miss that deadline, place your order before 10 a.m. Pacific Time on Monday Nov. 24 or upgrade to overnight shipping.
Non-Perishable Goods
  • To ensure delivery before Thanksgiving Day, place your order before 10 a.m. Pacific Time on Monday, Nov. 17.

Christmas (Thursday, December 25) Deadlines

We urge you to order gifts for shipment in the first week of December. This will ensure that we have your preferred gifts in stock, and that they will arrive before Christmas Day.

Frozen Goods
  • Order before 10 a.m. Pacific Time on Wednesday, Dec. 17. Standard perishable delivery will not be guaranteed during the week of Christmas.
  • To ensure delivery before Christmas Day, we urge you to place frozen orders before 10 a.m. Pacific Time on Wednesday, Dec. 10.
  • Perishable goods may ship from either our Washington state or Virginia distribution centers.
Non-Perishable Goods
  • Order before 10 a.m. Pacific Time on Wednesday, Dec.10.
  • Orders shipped by ground in the 1st week of December will take 3-8 days.
  • Orders shipped by ground in the 2nd week of December may take 3-10 days.
  • Orders shipped by ground in the 3rd week of December may not arrive before Christmas Day.
  • All non-perishable goods ship from our Washington state distribution center.

New Year's Eve (Wednesday, December, 31)

Frozen Goods

  • Order before 10 a.m. Pacific Time on Wednesday, Dec. 17. Standard perishable delivery will not be guaranteed during the week of Christmas this year.
Non-Perishable Goods
  • Order before 10 a.m. Pacific Time on Friday, Dec. 12 to ensure delivery before Wednesday, Dec. 31. Standard perishable delivery will not be guaranteed during the week of New Year's.

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General Fees and Policies

FREE SHIPPING on all orders of $99 or more

Some premium services cost more... see below.

Standard Shipping Fees

  • Up to $49.99 = $4.95 shipping
  • $50 - $98.99 = $9.95 shipping
  • $99 and over = FREE shipping*

NOTE: Free standard shipping applies to each order of $99 or more per U.S. shipping address.

Perishable packages sent to Alaska and Hawaii* are subject to the following surcharges:

  • For orders up to $200 the surcharge = $19.95
  • For orders above $200 the surcharge = 10% of the order total.

*Non-perishable orders going to Alaska and Hawaii that total $99 or more ship Free.

Shipping Policies

  • Free shipping on orders of $99 or more applies to our standard deliveries to the United States.
  • Shipping is calculated separately for each Cart in your order.
  • Non-Perishable Foods (canned and dry) are shipped via Ground and normally arrive within 3 to 7 days, depending upon destination.
  • Frozen Foods are typically shipped by 2nd Day Air service, Monday through Wednesday (see "Regular Service - Frozen Foods)" schedule below), unless otherwise requested.
    Note: Some frozen orders may ship via 1-3 Day Express Ground service (as circumstances permit, and with extra dry ice).

To arrange for specific delivery time frames, please call 800-608-4825 to place your order.

NOTE: You can upgrade delivery service, at an extra charge (see Premium Services, below). If you have questions after reading this page, please send an email to info@vitalchoice.com.

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When should my order arrive?

All times are Pacific Standard, and these guidelines apply unless you choose Overnight service:

Non-Perishable Goods: Order/Shipping Schedule using Regular Service:

  • Shipped via Ground Monday through Friday (except holidays), and normally arrive within 3 to 7 days, depending upon destination.
  • Shipments to Washington State, Oregon, Northern California, and Idaho may arrive in 1 to 2 days.

Frozen Foods: Order/Shipping Schedule using Regular Service*:

  • Orders placed Saturday, Sunday, Monday, or before 10 AM Tuesday will ship Tuesday* to arrive 1-3 days later.
  • Orders placed between 10 AM Tuesday and 10 AM Wednesday will ship Wednesday* to arrive 1-2 days later.
  • Orders placed after 10 AM on Wednesday through 12:00 midnight Friday will ship Monday* to arrive 1-3 days later.

Frozen Foods: Order/Shipping Schedule using Overnight Service*:

  • Orders placed Monday, Tuesday, Wednesday, or before 10 AM on Thursday will ship that day to arrive the following day.
  • Orders placed after 10 AM on Monday, Tuesday, and Wednesday will ship the following day to arrive the day after ... in other words, two days after the day the order was placed.
  • Orders placed after 10 AM Thursday or at any time on Friday, Saturday, or Sunday will ship the following Monday to arrive Tuesday.

*Except when a holiday falls on the designated shipping day.

NOTE: We cannot guarantee specific delivery times:

  • We strive to deliver your order on time to the address you designate. Virtually all of our deliveries are successful and we want to make sure yours is among them!
  • The courier will normally knock on your door and, if no one answers, will leave your package at your door.
  • Occasionally, perishables will arrive a day early. In most cases, if no one is home, couriers will leave the package at your door.
  • We are not liable for orders that are not retrieved in a timely manner.
  • If you have very special delivery needs, please call Customer Service at 800-608-4825 for assistance.

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Premium Services and Fees

Premium Shipping Upgrades on orders containing frozen and non-frozen items are calculated separately.

For the Non-Perishable portion of your Cart:

  • Upgrade to 2nd Day Air Delivery: Add $9.95 up to $100, 10% of total above $100.
  • Upgrade to Overnight Delivery: Add $25.00 for orders totaling up to $165.00. Add 15% of the total to orders totaling $165.01 or more. For example, it would cost $33.75 to upgrade an order of $225 to overnight delivery (225 x 0.15 = 33.75).

For the Perishable portion of your Cart:

  • Upgrade to Overnight Delivery: Add $25.00 for orders totaling up to $165.00. Add 15% of the total to orders totaling $165.01 or more. For example, it would cost $33.75 to upgrade an order of $225 to overnight delivery (225 x 0.15 = 33.75).

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Handling Frozen Goods

  • Perishable products should be refrigerated or frozen upon receipt. Slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.
  • Unopened vacuum-packed smoked Salmon packages have a refrigerated shelf life of about 2 weeks.
  • Unopened non-smoked Salmon packages have a refrigerated shelf life of about 3 days.
  • After opening, smoked Salmon is best consumed within 3 days.
  • Consume non-smoked fish (and our lightly smoked Sablefish) within 1 day of thawing, or keep frozen.

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Canadian Shipping Information

No Online Orders to Canada; Express service limitations

Rising taxes and fees force us to halt all online sales to Canada. Canadian customers must place their orders by calling 866-482-5887 toll-free on Monday through Friday, from 7:00am to 4:00pm Pacific Time.

  • Canadian customers must place their orders toll-free at 866-482-5887 on Monday through Friday from 7:00am to 4:00pm Pacific Time.
  • Canadian orders will now be sent by post, using Priority Mail International.
  • Customers should expect to pay any applicable taxes or customs fees upon package delivery.
  • We can only send non-perishable goods, unless a Canadian customer uses their own FedEx account.
  • Canadian customers who request shipping of goods via their own FedEx account (at their own risk), will not be charged for shipping.
  • Customers who use their own FedEx accounts can order frozen and/or non-perishable goods and request upgraded shipping of non-perishables.

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International Orders

International shipping is very limited, and costs to countries other than Canada will be calculated by weight of goods shipped (see Canadian Shipping Information):

Canada: We cannot ship perishable items to Canada. However, we can ship non-perishable goods to Canada (see Canadian Shipping Information).

Australia: Residents of Australia can order select Vital Choice canned seafood from our friends at Vital Choice Australia.

Please direct any questions you may have about foreign orders to our customer care desk at 800-608-4825.

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Questions?

Send an email to Customer Service or call us toll-free at 800-608-4825.

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For orders, questions, or assistance call 800-608-4825 any day or time. © 2014 Vital Choice Wild Seafood & Organics, Inc. All Rights Reserved